Privacy Policy

1. Who We Are

NexaFlow is a manufacturer and supplier of industrial cable management products. When you interact with our website, contact us for product inquiries or place orders, we collect and process personal information as described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, job title, company name, email address, phone number
• Inquiry and order details: product requirements, project specifications, delivery addresses
• Communication records: emails, inquiry forms, chat messages and support tickets
• Website usage data: pages visited, time on site, referral sources (via analytics tools)

3. How We Use Your Information

We use your personal information to:

• Respond to product inquiries and provide technical support
• Process orders and manage customer accounts
• Send product information, quotations and updates you have requested
• Improve our website, products and services
• Comply with legal obligations and prevent fraud

4. Legal Basis for Processing

We process your personal data based on: (a) your consent when you submit an inquiry or subscribe to communications; (b) performance of a contract when processing your orders; (c) our legitimate business interests in maintaining relationships with customers and improving our services; and (d) compliance with legal obligations.

5. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders and providing customer support — all subject to confidentiality obligations. We may also disclose data when required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Customer and transaction records are typically retained for 7 years for legal and accounting purposes. You may request deletion of your personal data subject to our legal retention obligations.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also have the right to data portability and the right to object to certain processing activities. To exercise these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve user experience, analyze traffic and remember your preferences. You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Contact Us

For privacy-related questions, requests or complaints, please contact us at [email protected] or via our contact page.