Last updated: March 2026. Please read these terms carefully before using the NexaFlow website or placing orders.
By accessing or using the NexaFlow website (nexaflow.com) and placing orders for our products or services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, please do not use our website or services.
All product listings on our website are subject to availability. NexaFlow reserves the right to limit quantities, decline or cancel orders and correct pricing errors. Product specifications are subject to change without prior notice as we continuously improve our range. Confirmed orders will be processed subject to stock availability and payment clearance.
Prices displayed are indicative and subject to change without notice. Final pricing is confirmed at the time of quotation. Payment terms are as specified in the invoice or purchase agreement. NexaFlow accepts bank transfer (T/T), letter of credit (L/C) and other payment methods as agreed in writing.
Delivery times quoted are estimates and not guaranteed unless stated in writing. Risk of loss passes to the buyer upon delivery to the carrier. NexaFlow is not liable for delays caused by customs clearance, carrier failures, force majeure events or circumstances beyond our reasonable control.
NexaFlow products carry a 5-year limited warranty against defects in materials and workmanship under normal installation and operating conditions. This warranty does not cover damage caused by incorrect installation, misuse, modification, environmental factors beyond specified ratings, or failure to follow NexaFlow installation guidelines. Warranty claims must be submitted with proof of purchase and a written description of the defect.
Standard stock products may be returned within 30 days of delivery in original, unopened condition, subject to a restocking fee. Custom-manufactured and cut-to-order products are non-returnable unless defective. All returns must be authorized in writing by NexaFlow prior to shipment. Return shipping costs are the buyer's responsibility unless the return is due to a NexaFlow error or product defect.
All content on this website, including but not limited to text, images, product photographs, data sheets, logos and brand materials, is the intellectual property of NexaFlow or its licensors. You may not reproduce, distribute or create derivative works without express written permission from NexaFlow.
NexaFlow's liability for any claim arising from the use of our products or services shall not exceed the purchase price paid for the specific product or service giving rise to the claim. NexaFlow is not liable for indirect, consequential, incidental or punitive damages including but not limited to loss of production, loss of profits or equipment damage caused by product failure.
These Terms of Service are governed by applicable commercial law. Any disputes arising from these terms or the use of NexaFlow products and services shall be submitted to binding arbitration or resolved in the appropriate courts as agreed between the parties.
For questions regarding these Terms of Service, please contact us at [email protected] or visit our contact page.